[E]mpathic listening is active. First, we may need to invite the other person to tell us stories and experiences. When people suffer, they often suffer twice, first because they have...
Accountability is more impersonal [than toxic blame] and it’s more forward looking than that. It’s impersonal because it says ‘you screwed up because you’re human’…[and then] ‘now you need to...
The only known antidote for betrayal of someone’s trust is to acknowledge it and apologize for it. To acknowledge betrayal means recognizing what you did was wrong or damaging in...
